Workforce engagement matters. To make your business a success you need to have your biggest asset onboard. Understanding and developing engagement is crucial to getting the most out of your teams.
Unfortunately, quick surveys and reviews aren’t a good enough gauge of how happy your company is. Often, they’re answered dishonestly because people don’t feel their voices will be heard. If you’re at this stage then your teams are disengaged. Being able to see in real-time the happiness levels throughout your business gives you the information you need to act and make a difference.
Dealing with issues as soon as possible is the obvious choice in any environment. The longer a problem continues the more impactful its consequences. Getting to the root cause of a problem is crucial but the only way to trace a root cause is through its symptoms.
It’s the same with employee engagement. Knowing the moment there is an issue, paired with historic data, you can begin to find solutions. The longer discontent lingers in your team, the more damaging it is going to be – think increased staff turnover and dropping sales.
People are the number one asset to a business. Without them, a business completely loses its shape. That’s why retaining staff is so important. If your workforce becomes disconnected from their purpose or the wider business goals, getting them back on track as soon as possible is vital.
To do this you need to lift the mood. A short conversation, whether it’s about work or not doesn’t matter, will go a long way. Engaging with people at an individual level so that they know they are recognized and valued. It’s not rocket science but it can have measurable benefits throughout your business.
Every action you take has a cost. That action needs to be effective so that your business sees a good return on the costs. As a leader, taking action based on solid information is key. If you’re just making decisions based on gut instinct you aren’t going to be consistently successful.
Your teams seeing that you’re taking effective action is also going to motivate them. They want a leader who can help them and do so reliably. No more shooting from the hip.
Technology can help businesses spot engagement trends and either encourage them if they’re positive or stamp them out if they’re unwanted. For instance, your customer service team’s engagement drops before a busy Christmas period. If you can see that this happens every year you might be able to establish that they’re worried about the pressures of the festive period.
Knowing this trend exists gives you the chance to make changes. Perhaps more staff are required to deal with the workload, or it could be a case of meeting with your teams to provide encouragement and support in a busy business period.
Want to know how engaged your workforce is? Contact KeenCorp today!
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