KEENCORP IN THE NEWS

On a similar call with Viktor Mirovic (CEO of KeenCorp - a company who identifies employee problems in real-time), we explored the gaps between our own bias and purpose and those biases/purpose that our companies have. Viktor and I reflected on what happens when there is a delta between you and the company and the (a)effects on teams and individuals' performance. As you can imagine, this article and thinking are built ’the shoulders of giants and would not have come to be without those conversations and many others.

If your organization is larger, and you are curious about the latest developments in this field, take a look at KeenCorp.

According to Bersin, consulting firms like Deloitte and McKinsey conduct ONAs and products such as Microsoft Workplace Analytics, TrustSphere, KeenCorp and Yva.ai have tools that help. "The discipline has been studied for many years," Bersin wrote, citing LinkedIn, Facebook, Twitter and New York Times as having gone through an ONA to "understand how different affinity groups communicate, cluster, and compare with each other."

KeenCorp’s Heat Maps looks at what is actually happening during work rather than what employees say on a survey. The tool runs in the background, analyzing changes in language across the full sweep of communications and detects where there is stress, discord and also where things are doing well. KeenCorp’s offering is not sentiment analysis. Rather, it looks at behavioral change expressed in language and is a compliment to sentiment analysis.

The infamous Enron scandal of 2001 proves a fascinating case study for where text mining technology can potentially help an enterprise from completely imploding. More than a decade after the energy firm declared bankruptcy, a text-mining company, KeenCorp, managed to acquire a trove of emails dating back to the date of the scandal, and the preceding few years.

AI technologies like KeenCorp and Humanyze can be especially useful for global franchisors where franchisees and the head office are geographically spread out. This type of software is a “gamechanger” when it comes to keeping up morale. “They assess language and communication within businesses and analyze what’s affecting performance. They can pinpoint where enthusiasm may slowly be seeping away and give HR teams time to act before things may escalate,” explains Daniel.

Where these same management and leadership colleagues wish to track morale, concepts are being developed by Vibe and KeenCorp that ascertain from emails, instant messenger services, etc, the general emotional trands of colleagues, which again, is a conversation enabler re improving engagement and colleague experience.

Viktor Mirovic With over 10 years of work experience basically spread between Asia and Europe, Viktor has always pursued the road less traveled. With a background in business administration and a broad interest in business dynamics, Viktor fosters a genuine curiosity in why “things are as they are”. Meanwhile, he loves to touch the scales of risk and return as this is what drives dreams…

Where these same management and leadership colleagues wish to track morale, concepts are being developed by Vibe and Keen that ascertain from emails, instant messenger services, etc, the general emotional trands of colleagues, which again, is a conversation enabler re improving engagement and colleague experience.

Presentation at PAFOW San Francisco 2020 by Ed Juline, VP Americas, KeenCorp

KeenCorp is among the leading sentiment analysis tools providers out there. It comprises two dashboards:
- MoodMetrix to map periodic employee sentiment trends
- Attitude Heatmap to prioritize management decisions based on the findings

KeenCorp has a host of features, including cloud/on-premise deployment, integration with popular communication channels like Office and G-suite, visualization dashboards, and data anonymization. The tool is available at an annual pricing model, starting at €15 per participant per year for companies with over 10,000 participants.

Organizational Network Analysis (ONA)- ONAs collect data on how people interact by quantifying and displaying the number and strength of connections among people and groups. Adoption is increasing as Deloitte’s 2017 Global Human Capital Trends survey found that 48 percent of their respondents were experimenting with ONA tools. Established ONA vendors include Trustsphere, KeenCorp, and Microsoft Delve.

Another is Rotterdam, Netherlands-based KeenCorp B.V., which uses language analysis that can analyze employee emails and chats to measure engagement and "tension" in a workplace. It generates an index to tell how critical groups are doing.

One issue with surveys is “they only capture a part of the information, and that’s the part that the employee is willing to release,” said KeenCorp co-founder Viktor Mirovic. When surveyed, respondents often hold back information, he explained, leaving “unsaid” data that has an effect similar to “unheard” data.

Technology like KeenCorp can flag when a certain team member‘s morale is worsening. It assesses language and communication within businesses and can analyse the reasons why certain teams are performing differently to others.

Or maybe it’s because many employers monitor staff communications, their keystrokes, their internet histories. Some of this is to counter risk, some to keep workers on task. But there are several services now, including KeenCorp, which can gauge morale, engagement, and their alignment with change programmes by analysing staff emails.

Word leading analyst Mr John Sumser recognizes KeenCorp as “the coming way of operating a business”. KeenCorp is also the only company outside the US to receive this award for 2020.

“If the software is not good for the individual employee, expect a difficult implementation process,” said KeenCorp marketing director, Jean-Pierre van Lin. “The individual has to know, what’s in it for me?”

Boston Consulting Group identifies KeenCorp as a key technology to identify strategic risk in order to succeed in the next decade.

Thank you to everyone for their kind words of support for my role as President of NACCSE. I am privileged to be able to represent the Dutch-American community and look forward to supporting you in growing your businesses and networks. A special thank you to Ard Crebas and Annemarie MacFarland for all their hard work at NACCSE. We have many exciting events coming up and are thrilled to have the support of the new Netherlands Consulate to make our community even stronger.

These tools can finding important anomalies and events in teams and potentially highlight what caused it and when. An example published by KeenCorp used leader's email data to pinpoint the exact day, several years before Enron's bankruptcy, where the company started to unravel.

Fast forward to 2016 and KeenCorp analysts applied new tools to the Enron data. This time email analysis of the top 150 leaders identified a major anomaly on 29 June 1999..... over 2 years before Enron's bankruptcy and well ahead of any public problem, sanction or share market impact. What unknown event caused the largest engagement drop in company history and went on to irrevocably damage the company?

Engagement is top-of-mind for all recruiters and companies must feel compelled to double down on their focus on AI as it relates to employee engagement. But AI adoption and embracement should not be taken lightly. Especially in the case of engagement, tools must be evaluated with a critical eye towards privacy concerns, biases, and effectiveness. Most importantly, employees should be part of the conversation in terms of whether these tools ought to be part of their workplace milieu.

Luckily, the emergence of tools that use natural language processing (NLP), biometrics, and machine learning are helping boost employee engagement. Case in point, with Vibe, KeenCorp, etc., employers can understand their employees better.

One of the predictive tools already existing in the market is KeenCorp. To detect risk areas, it analyses emails, chats in messaging systems, and other digitally written texts created across the organization over the past two years. Then the system starts aggregating and evaluating real-time conversational patterns. As a result, managers gain insights into what is actually happening in the organization at the personal level, whether there are any areas of tension and conflict, and more.

For example, according to analytics startup KeenCorp, deep semantic patterns in Enron’s internal emails identified latent tensions in the organization, which could have served as a sign of trouble to observers even if they did not know the full extent of its fraud. This type of analysis could be applied not only to legal risks, but to strategic risks as well.

Special software now exists that enables companies to proactively identify when seemingly benign risks become dangerous. Companies using KeenCorp software liken it to a “check engine” light for legal, accounting, and social media risk.

Lastly, KeenCorp, an analyse tool based on company-internal information on employee satisfaction, raised more critical questions. Based on in-house communication (daily communication via e-mail or chat), the tool allows to anonymously measure employee satisfaction and reveal possible issues within a company by displaying a daily metric overview.

Special software now exists that enables companies to proactively identify when seemingly benign risks become dangerous. Companies using KeenCorp software liken it to a “check engine” light for legal, accounting, and social media risk.

KeenCorp is a proud contributor to Accenture’s report ‘Decoding Organizational DNA’ published at the WEF in Davos. Businesses are leaving value on the table by holding back on collecting workforce data.

The HR landscape is changing. The sense of urgency is increasing, and with the technology and tools of today many HR teams will be able to use their dashboards daily and increase their impact on the organisation.

For CHROs to succeed on these shifting sands, they will need to lead the way from old HR processes into digitally advanced ones. “It will be important to know traditional HR,” Cappelli says, “but also be open‑minded enough to alternative ways to solve traditional HR challenges.”

Established ONA vendors include companies like Trustsphere, KeenCorp and Microsoft Delve. Some of the vendors in this class also have tools that identify the mood or tone of internal communications to assess where organizations might be under stress—or to help uncover potential fraud.

In the Netherlands, a company called KeenCorp measures employee engagement continuously by analysing internal emails and digital chat. The KeenCorp Index highlights when groups of people are feeling good and when less so, through software that recognizes patterns and detects tension in text. According to KeenCorp: “we do not track individuals; their privacy is 100% protected. We look at group movement and trends instead. We recommend companies to be fully transparent and share the results with everyone so that a regular and open conversation can take place.”

KeenCorp also provides a real-time snapshot of employee engagement by searching employees’ anonymized emails to uncover word patterns and contextualize them as positive or negative emotions

Companies like KeenCorp scour employee emails and rate engagement/morale

Of course, we recognize that together Microsoft and LinkedIn form a huge organization with lots of nooks and crannies. But it’s hard to ignore the facts that, first, LinkedIn is moving into the engagement space and, second, Microsoft is already developing ways to measure employee performance. Now let’s consider that startups like KeenCorp are already building tools to passively measure employee attitudes in real time.

ONA data like this can be used to coach high performers, identify leadership candidates, and better pre-empt departures by talking with people well before they leave. And this kind of work pays off: if this analysis prevents the loss of only one senior leader at Genpact it could easily pay for itself. Vendors like Trustsphere, Keencorp, and Microsoft now make this easier than ever.

The Atlantic’s riveting deep dive into the world of text analytics (yes, they make the subject riveting) — from its current use cases in brand rep and finance, to its emerging potential in keeping tabs on employee happiness. Companies like KeenCorp scour employee emails and rate engagement/morale.

Today the text analytics business, like the work done by KeenCorp, is thriving. It has been long-established as the processing behind email spam filters. Now it is finding other applications including monitoring corporate reputations on social media and other sites.

In an ideal world, employees would be honest with their bosses, and come clean about all the problems they observe at work. But in the real world, many employees worry that the messenger will be shot; their worst fears stay bottled up. Text analytics might allow firms to gain insights from their employees while intruding only minimally on their privacy. The lesson: Figure out the truth about how the workforce is feeling not by eavesdropping on the substance of what employees say, but by examining how they are saying it.

Today the text analytics business, like the work done by KeenCorp, is thriving. It has been long-established as the processing behind email spam filters. Now it is finding other applications including monitoring corporate reputations on social media and other sites.

Likewise, data analytics firm KeenCorp, who cut its teeth analyzing Enron email archives, are now using text analysis to create employee engagement heat maps based on the contents of email communications.

The story introduces readers to KeenCorp, a data-analytics firm based in The Netherlands that uses software to analyze employee email correspondence. As the article’s author, Frank Partnoy, points out, the software doesn’t exactly read the email, instead analyzing word patterns and context.

Companies hire KeenCorp to analyze their employees’ emails. KeenCorp doesn’t read the emails, exactly—its software focuses on word patterns and their context. The software then assigns the body of messages a numerical index that purports to measure the level of employee “engagement.” When workers are feeling positive and engaged, the number is high; when they are disengaged or expressing negative emotions like tension, the number is low.

KeenCorp not only studies network traffic but also identifies the mood of communications and can identify when a part of the organization is under stress. The company believes, for example, that its software could have predicted the Enron accounting scandal.

Continuous real-time mood measurement. Innovative solutions in this area are still scarce, especially if you want to measure in a passive non-obtrusive way. KeenCorp is an example, they analyze aggregated e-mails and can report on the mood (and risks) in different parts of an organization.

In fraud and compliance, the opportunities are massive. One study found that employees who steal or commit crimes are “contagious” to their peers (people who work with them pick up bad habits). AI can look at organizational network data (email traffic, sentiment of comments) and identify areas of stress, areas of possibly ethic lapses, and many other forms of compliance risk, and the point out the “red areas” to HR or compliance officers so they can intervene before bad behavior occurs.

Omniscien Technologies is a leading global supplier of high-performance and secure high-quality Language Processing, Machine Translation and Machine Learning technologies and services for content intensive applications.

KeenCorp’s software integrates with a company’s email systems and, for the first time, can accurately measure how employees are feeling from moment to moment. After anonymizing emails and names, the technology uses language analysis and tension detection to gauge the organization’s engagement and attitude, providing insight into the collective feelings of employees based on the language patterns they use when writing.

KeenCorp, a company that focuses on HR engagement technology, uses another approach, "tension analysis," to monitor internal emails and chats to examine what's going on in the workplace. It may be able to flag a problem. For instance, if there is sexual misconduct in a department, the analysis may find normal patterns of engagement for the male population but what may be a "giant dip" in female engagement.

External vendor partners, such as Cultivate AI and Keen Corp are leveraging natural language processing (NLP) to turn latent data into data that can be analyzed. Analysis can determine politeness, engagement between individuals, and even bias. This information allows the system to provide in-the-moment feedback that helps them correct work at the same time employees are being made aware of language choices or biases that may hold them back.

Established ONA vendors include Trustsphere, KeenCorp and Microsoft Delve. Some providers also have tools that gauge the mood or tone of internal communications to assess where organizations might be under stress—or to help spot potential fraud. As ONA solutions grow in functionality and capability, experts expect many will be incorporated into core talent management platforms.

One of the most promising tools for truly measuring engagement is growing its presence in Europe and now entering the U.S. KeenCorp, headquartered in Rotterdam, the Netherlands, integrates its software with company email systems to gauge how employees feel at any given moment. Unlike surveys, it requires no effort by employees and, by layering into the company’s email system, ensures 100 percent participation.

From active to passive employee mood measurement. In the past, employees had to complete questionnaires, to measure there level of engagement, today it can be done in an easier and passive way, e.g. by analysing the e-mails of the employees (with KeenCorp).

Established ONA vendors include companies like Trustsphere, KeenCorp and Microsoft Delve. Some of the vendors in this class also have tools that identify the mood or tone of internal communications to assess where organizations might be under stress—or to help uncover potential fraud. As ONA vendors grow in functionality and capability, experts expect many providers will be incorporated into core talent management platforms.

Top 10 HR Tech Consulting/Services Companies 2018

Some interesting HR Tech solutions got the opportunity to present themselves to a group of investors and HR professionals with an interest in HR Tech (“HR Tech aficionados”, as someone addressed them). The HR Tech companies were Joboti, KeenCorp, OnRecruit, VonQ and XOR.

KeenCorp provides real-time language analysis using the e-mails of employees as input. Today this is one of the few real-time employee mood measurements solutions.

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The e-mails of employees and the messages on internal social media like Yammer can be used as input and analysed with these advanced text analysers. A provider as KeenCorp is providing this. Of course there are privacy and ethical issues. If you treat the data in a trustworthy and ethical way (e.g. no reports on individual level) these might be dealt with. The benefits for employees are also clear: they can provide input for fast feedback, without any active involvement.